PRIVACY POLICY

HADOSLAB LLC

1. Identity of the data controller

The controller of the personal data collected through this website is:

HADOSLAB LLC
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
United States

Tax ID / EIN: 30-1490839
Contact email: support@hadoslab.com
Website: https://hadoslab.com

2. Purpose of this Privacy Policy

The purpose of this Privacy Policy is to inform in a clear and transparent manner about the processing of personal data collected through the HADOSLAB LLC website, as well as about the rights that users have under the applicable data protection regulations.

This Policy is governed primarily by:

Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
Directive 2002/58/EC on privacy and electronic communications (ePrivacy).
The corresponding national transposition regulations in each Member State.

HADOSLAB LLC is committed to processing personal data with confidentiality, integrity and full respect for users' rights.

3. What personal data we collect

HADOSLAB LLC may collect and process the following categories of personal data:

a) Identification and contact data

first name and last name
email address
phone number
billing and/or delivery address
country, city, province/state and postal code

b) Data related to orders and purchases

products purchased
amount, date and status of the order
incidents, returns or refunds
history of communications related to the order

c) Technical and navigation data

IP address
device and browser identifiers
access logs
information about navigation, site usage and preferences, through cookies and similar technologies

d) Data provided through forms or communications

information included in messages sent through contact forms, email or support

HADOSLAB LLC does not request or process special categories of personal data such as health data, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data, genetic data, data concerning sex life or sexual orientation.

4. How we obtain your data

Personal data may be obtained through the following channels:

Directly from the user, when they make a purchase, create an account, fill out a form, subscribe to a newsletter or contact us.
Automatically, through cookies or similar technologies when browsing the website.
Through payment, transport or technical service providers, to the extent necessary to manage orders or provide related services.

In no case does HADOSLAB LLC purchase third-party databases nor obtain data from sources not consented by the user.

5. Purposes of processing

We process personal data for the following specific purposes:

a) Website management and user support

enable navigation and use of the website
respond to inquiries, requests or incidents
manage communications with the user

b) Order management and contractual relationship

process purchases made through the website
manage payments, billing, preparation, shipping and delivery
manage returns, refunds and complaints
prevent fraud or improper use of the site

c) Compliance with legal obligations

comply with tax, accounting, administrative or consumer protection obligations
attend to requirements from competent authorities

d) Service improvement and security

analyze the use of the website through analytical tools
improve functionalities, user experience and performance
protect the security of the site, accounts and information

e) Commercial communications

send commercial communications, newsletters or promotional information, only when there is express consent from the user

6. Legal bases for processing

The legal bases on which HADOSLAB LLC relies to process your personal data are the following:

a) Performance of a contract or implementation of pre-contractual measures (art. 6.1.b GDPR)

When the processing is necessary to manage your order, prepare the purchase, attend to your request or provide a requested service.

b) Compliance with legal obligations (art. 6.1.c GDPR)

When the processing is necessary to comply with legal obligations applicable to HADOSLAB LLC, especially in tax, accounting or anti-money laundering matters.

c) Consent (art. 6.1.a GDPR)

When the user has given their express consent, for example for the sending of commercial newsletters or for the use of non-essential cookies.

d) Legitimate interest (art. 6.1.f GDPR)

When the processing is necessary for legitimate purposes of HADOSLAB LLC, such as site security, fraud prevention, service improvement or customer support, provided that the rights and freedoms of the user do not prevail.

7. Automated decisions and profiling

HADOSLAB LLC does not make automated decisions that produce significant legal effects on the user nor profiling that significantly affects their rights.

The use of analytical tools to improve the service is carried out exclusively with aggregated or anonymized data, without generating individual profiles of identified users.

8. Cookies and similar technologies

This website uses its own and third-party cookies for technical, functional, analytical and, where applicable, advertising purposes.

Technical or strictly necessary cookies: enable the basic functioning of the website and do not require consent when essential to provide the service requested by the user.

Analytical, personalization or advertising cookies: are subject to the user's express consent in the terms required by applicable regulations.

The user can manage their cookie preferences at any time through the configuration banner available on the first visit and in the configuration panel accessible from the footer.

For more detailed information about the use of cookies, categories used, duration and how to configure or withdraw consent, please consult our Cookies Policy.

9. Recipients and categories of recipients

Your personal data may be communicated or made available to third parties to the extent strictly necessary for the provision of services or compliance with legal obligations, including the following categories:

Payment service providers

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Apple Pay (Apple Distribution International Ltd.)
Banking entities for processing transfers

Logistics and transport providers

DHL Express for refrigerated shipments to the European Union

Technical service providers and infrastructure

Hostinger International Ltd. for web hosting
Transactional email service providers
Web analytics tools to improve the service

Professional advisors

Accounting, tax or legal advisors when necessary to comply with legal obligations

Public, administrative or judicial authorities when there is a legal obligation of communication

Third parties acting on behalf of HADOSLAB LLC will process the data as data processors, in accordance with the controller's instructions and with the appropriate contractual and security guarantees provided in article 28 of the GDPR.

HADOSLAB LLC does not sell or transfer personal data to third parties for commercial purposes.

10. International data transfers

Since HADOSLAB LLC is established in the United States, some processing of personal data may involve international transfers outside the European Economic Area.

Planned transfers to the United States:

Storage and processing by HADOSLAB LLC's technical services at its Wyoming headquarters
Processing by US service providers (PayPal, Apple Pay, transactional email tools, etc.)

Guarantees applicable to these transfers:

When international data transfers occur, HADOSLAB LLC adopts the guarantees required by applicable regulations, which may include:

Adequacy decisions by the European Commission when they exist
Provider's adherence to the EU-U.S. Data Privacy Framework when applicable
Standard contractual clauses approved by the European Commission (Decision 2021/914)
Binding corporate rules approved by competent authorities
Other valid guarantees in accordance with Chapter V of the GDPR

The user can request additional information about the guarantees applicable to a specific transfer by writing to support@hadoslab.com.

11. Data retention period

Personal data will be retained for the time necessary to fulfill the purpose for which they were collected and, subsequently, for the periods required by applicable regulations or while legal liabilities may arise.

In general:

Order and billing data: during the applicable legal accounting and tax retention periods (minimum 6 years in accordance with European regulations).
User account data: while the account remains active or until the user requests its deletion, except for legal obligations of retention.
Data processed based on consent: until the consent is withdrawn by the user.
Technical or cookie data: in accordance with the provisions of the Cookies Policy and the user's configuration.
Data related to support communications: maximum 3 years from the last interaction.

Once the applicable periods have elapsed, the data will be deleted or securely anonymized.

12. User rights

The user may exercise, under the terms provided by applicable regulations, the following rights:

Right of access to their personal data (art. 15 GDPR).
Right of rectification of inaccurate or incomplete data (art. 16 GDPR).
Right of erasure of their data when applicable (art. 17 GDPR).
Right to restriction of processing (art. 18 GDPR).
Right to data portability (art. 20 GDPR).
Right to object to processing in certain cases (art. 21 GDPR).
Right to withdraw consent at any time, without affecting the lawfulness of prior processing based on consent (art. 7.3 GDPR).
Right not to be subject to decisions based solely on automated processing that produce legal effects on the user (art. 22 GDPR).

To exercise their rights, the user can write to support@hadoslab.com, clearly indicating the right they wish to exercise and properly identifying themselves.

HADOSLAB LLC may request additional reasonable information to verify the identity of the requester when necessary, in accordance with article 12.6 of the GDPR.

The maximum response period is one month from the receipt of the request, extendable by two additional months in case of complexity of the procedure.

The exercise of these rights is free of charge, except for manifestly unfounded or excessive requests.

13. Right to file a complaint

Without prejudice to any other administrative or judicial remedy, the user has the right to file a complaint with a data protection supervisory authority, particularly in the European Union Member State of their habitual residence, place of work or place of the alleged infringement.

If the user resides in Spain, they may contact the Spanish Data Protection Agency (AEPD), accessible at:

Web: https://www.aepd.es
Electronic office: https://sedeagpd.gob.es
Postal address: C/ Jorge Juan, 6, 28001 Madrid, Spain

Users residing in other EU Member States may contact their corresponding national supervisory authority.

14. Minors

This website is not directed at minors and HADOSLAB LLC does not deliberately collect personal data of persons under 18 years of age.

If a parent or legal guardian believes that a minor has provided personal data to HADOSLAB LLC, they may contact us at support@hadoslab.com to request their review and, where appropriate, immediate deletion.

HADOSLAB LLC will adopt the necessary measures to delete the personal data of minors that have been collected without valid parental consent as soon as it becomes aware of it.

15. Information security

HADOSLAB LLC adopts reasonable technical and organizational measures to protect personal data against accidental or unlawful loss, alteration, unauthorized access, disclosure or destruction.

These measures include, among others:

Encryption of communications through HTTPS/TLS protocol
Encryption of sensitive data in storage when applicable
Access control based on the principle of least privilege
Regular backups with integrity verification
System updates to mitigate known vulnerabilities
Internal audits of security and access reviews

However, no system is completely invulnerable, so absolute security cannot be guaranteed.

16. Notification of security breaches

In the event of a personal data security breach that may pose a risk to users' rights and freedoms, HADOSLAB LLC undertakes to:

Notify the competent supervisory authority within a maximum period of 72 hours from becoming aware of the breach, in accordance with article 33 of the GDPR.
Communicate to affected users without undue delay when the breach may pose a high risk to their rights and freedoms, in accordance with article 34 of the GDPR.
Internally document all security incidents and the measures adopted for their resolution.

17. Data Protection Officer

In accordance with article 37 of the GDPR, HADOSLAB LLC has evaluated the criteria for the mandatory designation of a Data Protection Officer (DPO) and has determined that the circumstances of mandatory designation do not apply at the time of publication of this Policy.

However, users can address any inquiry related to data protection to the email support@hadoslab.com, which will be handled by the data controller.

In the event that business circumstances change and it becomes mandatory to designate a DPO, this Policy will be updated to include their contact details.

18. Embedded content and third-party services

The website may include embedded content or third-party functionalities, such as videos, images, payment gateways, maps, analytical tools, social media buttons or other services.

Interaction with such content or services may involve data processing by third parties in accordance with their own privacy policies.

It is recommended that the user review the privacy policies of such third parties when applicable. HADOSLAB LLC does not control or assume responsibility for the privacy practices of these third parties.

19. Modifications to the Privacy Policy

HADOSLAB LLC may modify this Privacy Policy to adapt it to regulatory, technical, operational or functional changes.

The version in force will be the one published on the website at any given time. Substantial modifications will be notified to the user with reasonable advance notice through a notice on the website or by email when appropriate.

It is recommended that the user periodically consult this Policy to be informed of any changes.

20. Contact

For any inquiries related to this Privacy Policy, exercise of rights or processing of your personal data, you can contact HADOSLAB LLC at:

Email: support@hadoslab.com
Contact form: https://hadoslab.com/en/contact.html
Postal address: HADOSLAB LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, United States

HADOSLAB LLC undertakes to respond to any communication related to data protection within a maximum period of one month from its receipt.

LAST UPDATED: APRIL 2026

VERSION: 2.0

This Privacy Policy complements the Terms and Conditions of HADOSLAB LLC and forms an integral part of the legal framework applicable to the website.